Our company has an immediate opening for a Customer Support Specialist for our client located in the greater San Fransisco area.
The position entails being the primary customer support for our contact center. Success in this position requires that the Customer Support Specialist is able to work independently with little to no supervision to provide immediate availability, be professional, and provide documentation within our systems.
Responsibilities of the Customer Support Specialist:
The Customer Support Specialist will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Support Specialist.
Responsiveness: The Customer Support Specialist will provide responsive, timely telephone and chat support. The Customer Support Specialist shall personally act as the single point of contact for their issues from identification through resolution as often as possible (i.e., take the call and handle internally vs. transfer or provide other contacts).
Requirements For Training for the Customer Support Specialist position: Our most accomplished professionals will teach you what directly leads to their success and systematically create a game plan for your future.
- Outstanding reliability and follow-through and requires excellent communication skills, including telephone and active listening skills
- Efficient problem-solving and troubleshooting skills.
- The ability to delegate effectively and excellent organizational skills.
- The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, and service-oriented professional.