Customer Support Specialist Salary: $23.33 per hour / $47,009.95 annually At GEICO, we believe that growth is a two-way street. If you are someone who enjoys solving problems and assisting others during their times of need, then you may be the ideal candidate to join our dynamic team. We are seeking dedicated Customer Service Professionals to deliver top-notch service and support to our policyholders. In this role, you will be the first point of contact for customers, addressing billing inquiries, making policy adjustments, and offering valuable recommendations. Become a part of our team and help provide exceptional service that showcases the benefits of choosing GEICO.
Many associates experience a salary increase of 10% within their first year as a Customer Support Specialist, with top performers seeing increases up to 15%.
Qualifications & Skills: - Demonstrated experience in delivering outstanding customer service while building trust and satisfaction
- Strong communication skills with an emphasis on listening and empathy
- Ability to thrive in a fast-paced, high-volume call center environment
- Willingness to learn and adapt quickly to new challenges
- Open to receiving constructive feedback for professional growth
- Proficient computer skills and capability to multitask effectively
- High school diploma or equivalent required
Benefits: As a valuable Associate, you'll have access to our Total Rewards Program designed to secure your financial future and promote your health and well-being, including:
- Comprehensive Medical, Dental, and Vision Insurance available with no waiting period
- Generous Paid Vacation, Sick Leave, and Parental Leave
- 401(k) Retirement Plan
- Tuition Assistance for educational advancement
- Fully Paid Training and necessary Licensures
Note: Benefit availability may vary by location, and eligibility requirements may include length of service for specific benefits. Medical coverage begins on your first day of employment, provided you enroll within 30 days.