You must be in Dallas (Allen, Texas) and willing to be in the office a minimum of 3 days a week About Us: Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.
Position: Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Responsibilities: - Answer high volume support calls and requests daily
- Make outbound calls to customers to provide support on their requests
- Deploy and install new equipment and reprogram existing equipment as needed for customers
- Review files in CRM to ensure proper set up and installation
- Create POS/VAR Sheets
- Offer general support to merchants and sales agents
- Provide exceptional customer service and support
- Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
- Other duties as assigned
Skills: Required Skills:
- Excellent verbal and written communication skills.
- Excellent customer service skills with the ability to handle multiple personalities and escalated issues
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills.
- Willingness to work a varying schedule which does include after hours support
- Willingness to work in a hybrid office setting
- Bilingual is preferred, but not required
- Proficient with Microsoft Office Suite
Required Education/Experience:
- Associate's degree or equivalent from two-year college or technical school is preferred
- Minimum of 2 years of experience in the merchant services industry is required
- Minimum of 2 years of experience in a technical/customer support role is required
Compensation: The pay range for this position is $19.00 to $24.00 per hour, depending on experience
Schedule & Work Location: This position is OFFICE based at our office in Dallas, Texas. This position is required to be in the office Wednesday thru Friday, 9 AM CST - 6 PM CST. There is an opportunity to work from home on Monday and Tuesday, 9-6.
Benefits: "Remote-first" culture - work from anywhere in the U.S. with a reliable internet connection.
- Genuine work/life balance.
- Dynamic company culture.
- 401k with company match.
- Upward mobility and career development opportunities.
- Medical, dental, and vision benefits for employees and dependents
Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.
Monday - Friday, 9 AM - 6 PM
REMOTE OPTIONAL Monday-Tuesday
IN OFFICE Wednesday - Friday