Customer Support Specialist

TEKsystems is currently supporting a client in Cincinnati, OH in search for a Customer Support Specialist. This position will work with a dynamic team to ensure smooth operations and effectively communicate for their customers. Candidates with experience in customer service and administration are encouraged to apply. This is a contract role for 3-4 months with possibility for extension/conversion.
Description:

National contact center support
Handle inbound and outbound calls from new and existing customers
Support sales order process for new installation projects
Following up on open service requests and placing new requests
Support billing and payment process
Completing online service requests
Qualifications:

Customer service and administration experience
Microsoft office
Strong communication
Strong attention to detail
Call center experience preferred
Additional Details:

Schedule: Monday-Friday, this is an on-site position only
Shift: available to work between 8am-7pm
Full benefits and 401K immediately upon starting
Ability to learn and grow with a dynamic team
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cincinnati,OH.
Application Deadline
This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.