Overview: As a Customer Support Specialist, you will be a vital part of providing outstanding service to our valued customers, both new and returning, as they navigate our financial products. You will embody our core values and participate in initiatives that promote customer satisfaction, store growth, and your own professional development. Your energetic and customer-oriented demeanor will help cultivate a positive, welcoming atmosphere, empowering you to build a fulfilling career with opportunities for advancement based on performance.
Responsibilities:
- Deliver an outstanding customer experience throughout the entire loan or pawn process by informing customers and making personalized recommendations that meet their financial needs.
- Support customer account management (collections) by processing payments, scheduling, and managing customer appointments.
- Achieve company performance goals by developing business relationships, obtaining referrals, and engaging in community and in-store events.
- Foster customer relationships to drive new business, enhance store profitability, and strengthen brand loyalty.
- Accurately enter and maintain customer information within the Point-of-Sale system.
- Ensure compliance with company policies, procedures, and relevant local, state, and federal regulations.
- Participate in continuous training to remain current on our products and processes.
- Thrive in a fast-paced environment while managing multiple tasks to meet both individual and team performance objectives.
- Utilize strong interpersonal skills to effectively communicate and collaborate with customers and team members at all levels.
- Commit to a full-time work schedule with regular in-person attendance, including some weekend shifts, totaling at least 40 hours per week.
Qualifications:
- High School Diploma or equivalent required.
- Excellent verbal and written communication skills.
- Maintain a professional and courteous demeanor with customers and colleagues.
- Ability to navigate phone systems, Point of Sale, Microsoft Office, and various software applications.
- Must be at least 18 years of age (19 in Alabama).
- Successful completion of a criminal background check is required (certain state and local applicant exemptions may apply).
- Physical demands include standing or sitting for extended periods, lifting up to 25 pounds, moving around the store, and operating a keyboard.
Preferred Qualifications and Skills:
- At least six months of experience in customer service or cash handling.
- Background in retail, financial services, loans, banking, or the service industry.
What We Offer:
- A comprehensive new hire training program to set you up for success.
- Access to a rich learning management system with e-learning modules for personal and professional growth.
- Paid training and opportunities for ongoing professional development.
- Educational Reimbursement Program.
- Flexible coverage options for Medical, Dental, & Vision.
- Group Health & Wellness Program, plus special discounts on retail items, travel, entertainment, and more.
- Traditional 401(k) and Roth 401(k) with company matching.
- Options for Flexible Spending Accounts and Health Savings Accounts.
- Basic and AD&D Life Insurance.
- Optional pet insurance.
- Voluntary benefits including short- and long-term disability insurance.
- Paid Time Off (approximately 6 days accrued in your first year, with increases in following years.)
- A diverse, inclusive workplace culture.
About Us:
The Community Choice Financial Family of Brands is a leading retailer of financial services aimed at unbanked and underbanked consumers. We operate under various brands, including Cash 1 , Check Into Cash , CheckSmart , and many more, with over 1,700 retail locations and numerous online products across 20+ states. We are dedicated to providing access to short-term financial services to individuals when they need it most.
Important: Please note that the Community Choice Financial Family of Brands will never request banking or payment information during the hiring process. Official communications will only come from designated email domains. For in-store positions, remote work is not available.
Community Choice Financial is committed to a diverse and inclusive workplace, free from discrimination based on any characteristic protected by law. We welcome candidates of all backgrounds to apply.