Customer Support Specialist

Company Description

About Us

Signal Tru Brand is a forward-thinking branding and communications agency based in Charlotte, NC. We specialize in helping businesses create impactful and consistent brand messaging across various platforms. Our mission is to deliver results-driven strategies that support growth and innovation. At Signal Tru Brand, we value professionalism, attention to detail, and a collaborative spirit.

Job Description

Job Description

We are currently seeking a Customer Support Specialist to join our team in Charlotte, NC. This role is ideal for someone with excellent communication skills and a problem-solving mindset. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide professional service that upholds the values of Signal Tru Brand.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
• Troubleshoot issues and provide clear, accurate solutions
• Maintain up-to-date knowledge of company products, services, and procedures
• Document all customer interactions and follow up when necessary
• Collaborate with internal departments to resolve customer concerns
• Monitor customer satisfaction and suggest process improvements when appropriate
• Ensure a high level of customer retention through exceptional service

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum of 1 year of experience in a customer support or customer service role
• Strong verbal and written communication skills
• Ability to manage time effectively and handle multiple tasks
• Problem-solving skills and a customer-first attitude
• Familiarity with CRM software is a plus
• Reliable, detail-oriented, and team-focused

Additional Information

Benefits

• Competitive salary ($45,000 - $58,000 per year)
• Opportunities for career growth and professional development
• On-the-job training to develop customer service and communication skills
• Supportive team environment
• Paid time off and holidays
• Health and wellness benefits