Join one of the fastest growing rewards/fintech startups in the world - Benjamin. Backed by Play Ventures and F4 Fund, we're all about making everyday actions rewarding. We're looking for an experienced Customer Support Specialist to help us take things to the next level.
At Benjamin, we give users real cash rewards-what we call MoMos (Money Moments)-for things they're already doing. From playing games and watching ads to everyday card purchases with cash back, we're all about putting money back in people's pockets.
Key Responsibilities:
- Customer Interaction Management: Manage customer interactions and resolve queries through the Benjamin app's integrated Intercom system.
- First Point of Contact: Serve as the first point of contact for general inquiries, providing timely and effective support to users.
- Issue Resolution: Address and resolve customer issues and concerns efficiently, ensuring a positive user experience.
- User Guidance: Provide guidance and assistance to users on how to navigate and utilize the Benjamin app effectively.
- Feedback Collection: Gather user feedback and relay it to the relevant teams to inform product improvements.
- Documentation: Maintain accurate records of customer interactions and support activities within the Intercom system.
- Collaboration: Work closely with customer support, product, and technical teams to ensure seamless resolution of user issues.
- Knowledge Base Maintenance: Update and maintain the knowledge base and FAQs to assist users in resolving common queries independently.
- Performance Reporting: Provide regular reports on support activities, highlighting common issues and areas for improvement.
Qualifications
- Minimum of 2-3 years in customer support or a related field, preferably using Intercom, Zendesk or similar systems.
- Proficiency in using customer support tools and platforms.
- Exceptional written and verbal communication skills with a strong attention to detail.
- Ability to handle multiple queries and meet response time targets in a fast-paced environment.
- Strong problem-solving skills to diagnose and resolve user issues effectively.
- Collaborative attitude with the ability to work cross-functionally in a dynamic startup environment.
Ideal Candidate:
- Empathetic: Demonstrates a deep understanding of user needs and concerns.
- Proactive: Takes initiative to improve user support processes and interactions.
- Resilient: Capable of handling high-volume inquiries and stressful situations effectively.
- Innovative: Brings fresh ideas to enhance user support and engagement.
Why Join Us?
- Competitive pay: We offer great salaries and bonuses.
- Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup, where you'll encounter daily challenges and avenues for professional advancement.
- Cutting-Edge Collaboration: Engage with innovative technology and join a fast-paced team known for its forward-thinking approach and commitment to innovation.
- Positive Workplace Culture: Experience a professional yet enjoyable atmosphere, where hard work is valued alongside a sense of humor and camaraderie, fostering a fulfilling work environment.
About Benjamin
Benjamin is reshaping the future of cash rewards with a simple idea: everyday actions should earn you cash. Whether you're making a purchase, playing a mobile game, or watching an ad, you get rewarded with Benjamin Money Moments. It's that simple.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.