Customer Support Specialist

Description:
Will be handling incoming emails in regards to tickets around the app. If a missing reward happens, they will contact through Intercon and when they receive an inquiry, they will check if rewards are eligible then working with member for compensating for missing reward. Will also investigate on why it would be ineligible. Will be a combination of internal admin and communicate effectively with customers. All done over email. Will need to stay up to date in policies, procedures, and promotions. Will be involved in quality assurance - will be reviewing emails and interactions with customers. Goal is 140-180 emails per day. Most responses will be macros/quick parts that will require editing.
Top Skills Details:
Customer service,Software support,Data input,email campaign,Customer support,Service,email customer service,data entry
Education
High School Diploma or Equivalent required
Experience
2-3 years customer service experience preferred
Experience using customer relationship management (CRM) software preferable
Customer service experience in the high tech/internet industry preferred
Skills
Working knowledge of computer systems, email programs, and internet navigation
Ability to respond to customer inquiries with a high degree of professionalism and accuracy
Excellent communication skills, both verbal and written
Proficient problem solving ability
Strong word processing and typing skills
Ability to organize and prioritize multiple tasks
Accuracy with language and numbers
Working knowledge of MS Word and Excel
Persistence, determination, and a firm but friendly manner
Empathetic: Demonstrates a deep understanding of user needs and concerns.
Proactive: Takes initiative to improve user support processes and interactions.
Resilient: Capable of handling high-volume inquiries and stressful situations effectively.
Innovative: Brings fresh ideas to enhance user support and engagement.
Experience Level:
Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.