Job Title: Field Quality Assurance Specialist (Customer Support)
Location: Bellevue, WA (onsite)
Duration: 9 Months, potential to convert to FTE
Pay: $27-$29/hr
Must- haves:
- 1+ year of experience within a customer service or field support position
- Excellent communication & problem solving skills to support external customers
- Strong computer proficiency including knowledge of keyboard shortcuts
- Experience within Excel to be able to navigate reports & pivot tables
Plusses:
- Bilingual- Spanish or Mandarin ideally
- Experience with Salesforce
- IT or Sales background
Day to day:
An employer is looking for Field Quality Assurance Specialists in the Bellevue, WA area. They will be aligned to a Delivery Partner program, which includes providing support to small businesses and ensuring successful deliveries.
The Field Quality Assurance Specialist will solve complex challenges within their assigned territory, partnering with their Quality Manager, Account Managers and Station Managers to ensure timely delivery of goods from our facilities to our end customers. The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives.
- Review data address quality with the aim to improve delivery quality.
- Monitor and analyze data to track key quality metrics.
- Perform audits, assessments and deep dives of field processes and procedures.
- Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns that are impacting the customer experience.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law