Customer Support Specialist

Company Description

About Us
At Sphirea Plus, we are committed to creating unique and memorable experiences through carefully planned and flawlessly executed events. Based in Atlanta, GA, our company delivers professional, customized event solutions for corporate clients, product launches, and private celebrations. Our dynamic and detail-driven team values creativity, precision, and excellence in every project we manage.

Job Description

Job Description
We are seeking a detail-oriented and professional Customer Support Specialist to join our Atlanta-based team. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and delivering a high standard of service across multiple communication channels.

Responsibilities

• Respond to customer questions, complaints, and requests in a timely and courteous manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to ensure quick and effective issue resolution
• Identify recurring customer issues and report insights to the management team
• Follow company procedures and protocols for handling customer issues
• Ensure customer satisfaction by providing consistent, solution-focused support

Qualifications

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Minimum of 1-2 years of experience in a customer support or service role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and basic office applications
• Ability to work independently and as part of a team in a fast-paced environment

Additional Information

Benefits

• Competitive salary ($48,000 - $60,000/year)
• Opportunities for professional development and career growth
• Comprehensive training and support
• Dynamic and supportive work environment
• Paid time off and company-recognized holidays