Customer Support Services Team Member

ELM Utility Services, with over 1300 employees nationwide, has an outstandingopportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of thelargest and most respected companies in the utility locating industry. ELM is agreat place to build your career while also offering excellent compensation anda comprehensive benefits package. With starting payfrom $18-$22 per hour DOQ, you will be provided paid training by ELM using ELMequipment

Pay & Benefits:

• Medical, Dental, Vision, Voluntary Life, and Disability Insurance

• Company Paid Life Insurance

• Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)

• 6 Paid Holidays

• All equipment as needed is provided to each employee

• 401(k) plan

• Paid hands-on training

• Annual reviews with the potential for increases

Main Responsibilities:

• Taking Customer Service and Driver's Hotline calls

• Scheduling appointments for meter inspections

• Enter and dispatch damages and emergency call outs

• Review after hours call log

• Audit to ensure accurate billing defined per contract

• Meet weekly/monthly invoicing deadlines

• Assist in damage report compilation and submission

• Respond to questions and requests from damage representatives and field personnel

• Provide support for other departments as needed

• Other duties as assigned

Minimum Education/Experience:

• High school diploma or equivalent education

• Previous Customer Support Services/Invoicingexperience

Competencies:

• Attention to detail & a customer service mindset required

• Knowledgeable in Microsoft Officeproducts such as Outlook, Excel, Word, Teams, etc.

• Exhibit polite and professionalcommunications

• Problem solving/analytical

• Self-starter

• Dependable

• Good time management

• Adaptable

• Be a team player

WE ARE AN EQUAL OPPORTUNITY EMPLOYER