Customer Support & Sales Director

Customer Support & Sales Director Company : Safran Electronics & Defense Job field : Sales & Marketing Location : Grand Prairie , Texas , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 8 years Salary range : AMJ000-M3-15 34 Apply with one click Any questions ? Job Description Summary of Job: Reporting to the VP of Aftermarket, the Customer Support & Sales Director is the head of the CSSM (Customer Support & Service Managers), the CSR (Customer Services Representatives) and Aftermarket sales for the Americas region. The CSSM & CSR serve as One Face to the Customer and are responsible for their overall satisfaction. This role requires a strong leader who can work cross-functionally with engineering, quality, product, and support teams to ensure seamless customer experiences and foster long-term relationships. Essential Duties and Responsibilities: Develop and implement a comprehensive customer service and sales strategy aligned with the company's goals and objectives. Lead contract negotiations with key clients and partners to secure favorable terms and agreements, while ensuring contracts comply with company policy and risk is mitigated. Escalation point for customer issues raised by the CSR/CSSM teams. Monitor industry trends and competitor activities to stay ahead of market changes and customer expectations. Coordinate the support team with regards to customer contractual obligations in order to ensure compliance with the contract terms and applicable rules. Responsible for revenue and profitability forecasting for all Aftermarket sales in the Americas region. Monitor customer feedback and implement improvements to service processes and policies. Act as the voice of the customer within the organization, advocating for product improvements, and representing customer needs in executive meetings. Responsible for customer relationships as it relates to in service fleet support and sales. Drive sales growth by developing and executing pricing strategies to achieve maximum margin, growth and financial targets. Lead, mentor, and inspire a high-performing team of customer service and sales professionals to achieve key performance metrics. Set clear goals and performance expectations, providing regular feedback and coaching to team members. Oversee accounts receivable collections to ensure timely and efficient collection of outstanding payments. Other duties, as required. Complementary Description This position requires use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Job Requirements Education / Experience: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Minimum of 8 years of experience in customer service and sales management, with at least 5 years in a leadership role. Proven track record of driving sales growth and improving customer satisfaction. Strong leadership and team management skills with the ability to inspire and motivate a diverse team. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to leverage data for decision-making and strategy development. Experience working with and/or for a foreign held company (French language skills is a plus). Job knowledge: Aeronautic Aftermarket, Distribution, MRO Identify and assess new business opportunities Build sustainable business relationships Key Account Management Value-based proposition Sales strategy Operational Marketing Contract negotiation Leadership skills / Management skills / Personal skills: Organizational skills Communication skills / Negotiation skills Cross Cultural Awareness Creativity Specificity of the job Up to 50% Travel May Be Required Locate your future workplace 2802 Safran DriveTX 75052 Grand Prairie Texas United States 92,000 employees worldwide 27 Number of countries where Safran is located 35 business area families Maps are available under theOpen Database Licence . OpenStreetMap contributors. Safran Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.