Customer Support representative (Tech-Oriented)

Miami, Florida

PocketLink ltd.
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About Us:

Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.


What You'll Do:


  • Respond to customer inquiries via email, phone, and chat
  • Troubleshoot basic technical issues related to our software and Windows-based systems.
  • Assist customers with installations, updates, and configurations
  • Document support interactions and solutions clearly
  • Collaborate with the tech team to escalate complex cases
  • Learn SQL Server basic queries to be able to support more advanced cases.

What We're Looking For:


  • Strong English communication skills (spoken and written)
  • Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)
  • Quick learner with the ability to follow technical instructions.
  • No college degree required - skills, attitude, and reliability matter more

Why Join Us?


  • Friendly and supportive team
  • Opportunity to grow with a tech company that values your input
  • Training provided - we invest in your success

Date Posted: 03 June 2025
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