Payrate: $ 20.00 - $ 23.60 /hr.
Summary: The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client's issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.
Job Responsibilities: - Approve the resolution of customers' service or billing complaints by authorizing activities such as refunding money and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
Skills: - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage one's time.
- Strong ability to accurately document and record customer/client information.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience: - High school diploma or GED required, prefer to have college degree
- 3+ years of experience in accounting, collections or customer service/billing required.
Pay Transparency: The typical base pay for this role across the U.S. is: $ 20.00 - $ 23.60 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter.