At Woodstock Heating, Cooling, & Electrical, solving problems and helping people is our passion. We have been servicing the McHenry County for over 170 years.
Come join a team and culture that appreciates you. We are looking to add a
Customer Support Representative to our team. The ideal candidate will possess exceptional phone skills, the ability to multitask effectively, and proficiency in calling. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers.
If you have the experience, we have the right spot for you. Join a company that values growth, teamwork and respect.
Why work for us? What We Offer: - Benefits that start on the 1st of month following hire date
- Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too.
- Growth Opportunities and a fantastically fun work culture
- 401K with Company Match Retirement Plan
- Medical (with 3 options to choose from), Dental and Vison
- Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
- Company paid Short-Term and Long-Term Disability
- Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical insurance, Pet Insurance, and ID & Legal Shield
- Professional and Personal Development, Including Continued Education Assistance
- Paid holidays and vacation
- Compensation: $19-$21 per hour based on experience
Responsibilities: - Receive and manage incoming calls in a professional and courteous manner
- Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
- Convert incoming calls into booked service appointments according to company guidelines.
- Conduct cold calls to potential clients or partners as needed
- Demonstrate excellent grammar and communication skills in all verbal and written interactions
- Perform daily cleaning and stocking tasks to ensure the reception area is tidy and well-maintained
- Assist with administrative tasks such as filing, data entry, and scheduling appointments
- Work with field service supervisors and service managers to ensure first calls for next day are assigned and strategically structured.
- Special projects or tasks as requested by your manager.
Qualifications: - Strong written and verbal communication skills with different personalities and communication styles.
- Highly organized and detail oriented
- Ability to thrive in fast-paced environments and high-demand peak seasons.
- IT competent - efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems
- Competitive individual contributor who also loves to win as a team.
- Experience in an HVAC (Heating, Ventilation, and Air Conditioning), setting highly preferred.
- High school diploma or general education degree (GED) (Preferred, not required)
- One-year related experience and/or training in customer service and dispatching
If you are a motivated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team.