Customer Support Representative

Toledo, Ohio

 LanceSoft
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Customer Support Representative
Toledo Ohio 43659 - Hybrid
Shift Timings : 8am-6pm (Mon - Fri)
Pay Rate: $18.00/hr - $20.00/hr

Candidates should have the following skills and education:
  • High School Diploma or equivalent
  • Bilingual (English and Spanish)
  • Prior customer facing role or call center experience desired
  • Customer and team focused
Job Responsibilities
  • Handle incoming customer calls, emails and web inquiries regarding products and warranties
  • Ensure a timely and professional response
  • Enter all relevant information regarding inquiries into Owens Corning's system
  • Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
  • Advise customers on newly available products and programs to promote the OC brand and drive overall sales
  • Follow up with customers as requested
Minimum qualifications:
  • High School diploma or equivalent (Associates or Bachelors Degree preferred)
  • At least one year work experience in a customer facing environment
Experience:
  • Building materials experience desireable
  • 1-3 years prior customer service experience
  • Prior experience working in a team environment
  • Demonstrated ability to work independently
Date Posted: 24 May 2025
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