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Customer Support Representative
Toledo, Ohio
LanceSoft
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Customer Support Representative
Toledo Ohio 43659
Shift Timings : 8am-6pm (Mon - Fri)
Pay Rate: $18.00/hr - $20.00/hr
Candidates should have the following skills and education:
High School Diploma or equivalent
Bilingual (English and Spanish)
Prior customer facing role or call center experience desired
Customer and team focused
Job Responsibilities
Handle incoming customer calls, emails and web inquiries regarding products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into Owens Corning's system
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
Advise customers on newly available products and programs to promote the OC brand and drive overall sales
Follow up with customers as requested
Minimum qualifications:
High School diploma or equivalent (Associates or Bachelors Degree preferred)
At least one year work experience in a customer facing environment
Experience:
Building materials experience desireable
1-3 years prior customer service experience
Prior experience working in a team environment
Demonstrated ability to work independently
Date Posted: 24 May 2025
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