Customer Support Representative

JOB DESCRIPTION
Shift: Monday to Friday 8am to 5pm. Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.

Interviews: Teams interview

Customer service experience.
Strong computer skills and aptitude.
Daily responsibilities include answering calls and emails, as well as order entries in the system.

The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Client. This position engages and collaborates with external customers and internal partners to make Client the supplier of choice. This role delivers consistent service to our customers, takes proactive actions to meet customer needs, and leverages relationships to obtain outside-in market insights. Responsibilities include: answering customer calls and emails, order management, and issue resolution. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. Job Description: Provides service to individuals in a face-to-face setting that may include greeting visitors, providing directions, fielding complaints, answering questions, and/or providing information about an organization or service. May include some telephone and/or mail (including electronic) interaction. May work as part of a team or as an individual. May require use of office automation to enable and report on the outcomes. This is not applicable to Contact Center positions.

Education: High School Diploma

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."