Customer Support Representative-III

Title: Customer Support Representative-III
Max Pay Rate: $21.00/hr W2
Duration: 05/19/2025 - 06/30/2025
Location: Remote

You're excited about this opportunity because you will

• Proactively reach out to dashers to set clear order expectations and instructions
• Address ad-hoc dasher issues with empathy and urgency
• Spearhead & execute workflows that ensure we meet exceptional SLAs
• Identify trends & communicate findings to the broader teams to improve our processes
• Develop a deep expertise in our product, processes, systems, tools
• Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We're excited about you because

• You have a Bachelor's degree or equivalent amount of work experience
• You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
• You are a highly-motivated individual that can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
• You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using client's brand voice and tone
• You are above average in technological fluency - and are especially comfortable with Google Sheets
• You are conversationally proficient in both Spanish and English

Bonus points for

• Familiarity with G-Suite, Slack, Atlassian, Salesforce
• Previous experience in grocery & convenience

Best Regards,
Mohammed Yousuf

Sr. Recruiter
C.

E A.
611 Gateway Blvd, Ste 120
South San Francisco, CA 94080
W.