Job Description Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers' lives by providing energy, protection, and smart services for their homes and businesses.
CANDIDATE MUST BE BILINGUAL ENGLISH/SPANISH AND LIVE IN THE DFW METROPLEX. THIS IS WORK FROM HOME IN DALLAS/FORT WORTH ONLY. Summary: The
Business Account Representative is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.
Essential Duties/Responsibilities:- Actively promote the company and the value of its products and services
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services
- Interface with a wide variety of people both internally and externally in a diplomatic manner
- Effectively utilize resources, i.e., computer systems, software programs and phone equipment
- Consistently apply knowledge required to perform technical and procedural aspects of the position
- Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
- Bilingual, Spanish/English speaking ability preferred.
- Diffuse customer escalations (customer save skills)
- Conduct outbound calls as required.
Education:- High school diploma, GED, or equivalent math and English skills required.
Additional Knowledge, Skills and Abilities:- Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions
- Excellent problem-solving skills and ability to use good judgment to make decisions
- Proficient in verbal and written communication skills including excellent listening skills.
- PC Skills - Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.
- Basic math skills and analytical ability necessary to respond to billing inquiries.
Working Conditions:- Professional office environment or remote location with the majority of work performed on a personal computer in a seated position.
- Overtime may be required to accommodate workload and emergency call out.
- Hours of operation can range from 8:00am to 6:00pm CT Monday-Friday (Subject to change with prior notification).