Customer Support Representative

Customer Support Representative, Japanese Bilingual 56118 Job Num: 57071
Sales / Marketing

Job Description

An international company in NYC is on the hunt for a Japanese Bilingual Customer Support Representative. The perfect fit would be someone with over two years of customer-facing experience who is excited about learning IT technical skills and new technology.

Responsibilities:

• Responds to service related customer inquiries, trouble, and/or complaints by phone and
• email.
• Instructs network carriers to troubleshoot circuit outages and usability issues.
• Communicates with application service providers/resellers to respond to customer inquiries.
• Provides customers with remote instructions to isolate the cause of Internet connection outages.
• Provides customers with basic instructions on the use of the application and internet related services.
• Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
• Manages ongoing service tickets and ensure the expected service levels.
• Sends notices for planned or unexpected service outages to customers in a timely manner.
• Opens appropriate tickets with the datacenter related inquiries and troubles.
• Creates, revises, and translates manuals, documents, and reports when needed.

Requirements:

• Bachelor's degree in IT-related or Business major is preferred.
• More than 2 years of B to B customer service experience.
• Excellent communication and customer service skills.
• MS office.
• Proficient Japanese language skills.
• Passion for leaning new technology and IT technical skills.

To apply please email your resume to .

Job Details

City: New York
State: NY
Job Type: Permanent Job
Salary High: 75000.00
Salary Low: 70000.00
Languages: English;Japanese
Hours of Operation: 12-20
Benefits: Health Ins;Dental Ins;Vision Ins;401K

Contact Information

Job Owner: Naoko Kagaya
Job Owner Email :