Job Title: Customer Support Representative
Location: Bloomington, MN
Worksite Arrangement: On-site
Starting Compensation: $18- $22/hr (Rate is dependent on experience)
Start Date: ASAP
Schedule: Full time, schedule rotates to include 2 Saturdays/month. Each month looks like:
Week 1:
Week 2:
Week 3: Same as Week 1 above
Week 4: Same as Week 2 above
Overview:
Avenica is currently evaluating talent for a Customer Support Representative to join a dynamic team that focuses on servicing existing clients and following-up on new opportunities. In this role, it's important to be a strong communicator in order to connect with clients and provide clear, empathetic solutions to their inquiries. This person is solution-oriented and thrives in a collaborative, fast-paced environment. Great benefits package and opportunities for long-term growth.
Our client is a multi-billion-dollar company based out of the Twin Cities area. This is a fantastic opportunity to be a part of a changing industry and make a positive impact. Our client focuses on maintaining a high energy culture and keeping people growing in their careers. If you thrive in a fun and fast-paced environment, while serving others, this could be a great fit for you.
Responsibilities:
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in scheduled appointments, or a solution/next step to address their need.
- Perform outbound follow-up calls for due and overdue services, and any additional outbound calls requested by management.
- Work within MS Office Suite, internal company systems, and online often having multiple applications open at once to quickly address client needs and research as necessary for solutions.
- Master internal product education which requires attentive training presence and a focus on continuous education to best serve client base.
Requirements:
- 3-4+ years' experience working in a client service environment.
- Experience working in hospitality, education, or healthcare environments a plus.
- Strong communication skills both written & verbal.
- Able to multitask across multiple systems and software.
- Strong typing skills.
- High level of attention to detail and accuracy.
- Proven experience working within MS Office Suite.
- Product knowledge and a desire to support business demand. This role is a key player to supporting the flow of the business.
- A focus on digital. Call based environment but also very high digital presence with clients
- Comfortable meeting performance metrics as it relates to customer support/service requests
Benefits
- Full health, vision, and dental benefits.
- 401(k) + Match.
- PTO.
- Paid Holidays.
Upon completing the application, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. HAALO is a required step to complete this application.
By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.