About Us:
Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.
What You'll Do:
- Respond to customer inquiries via email, phone, and chat
- Troubleshoot basic technical issues related to our software and Windows-based systems.
- Assist customers with installations, updates, and configurations
- Document support interactions and solutions clearly
- Collaborate with the tech team to escalate complex cases
- Learn SQL Server basic queries to be able to support more advanced cases.
What We're Looking For:
- Strong English communication skills (spoken and written)
- Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)
- Quick learner with the ability to follow technical instructions.
- No college degree required - skills, attitude, and reliability matter more
Why Join Us?
- Friendly and supportive team
- Opportunity to grow with a tech company that values your input
- Training provided - we invest in your success