Vaco Boston has partnered with our client to help fill a Customer Support Specialist.
Start Date: March 2025 Location: Lynn, MA- Training is full time on-site (6 months) - hybrid after training
Title: Customer Support Specialist
Pay: $22.00/hour
Hours: 11AM-8PM Monday- Friday, 1 Saturday/month - Great personal skills
- Call Center or customer service experience
- High attention to detail
Responsibilities: Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following:
- Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
- Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
- Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Must be able to handle basic customer complaints and problems with minimal assistance.
- Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements: Education and Experience: - Associate's Degree or related knowledge/skills base gained through experience preferred.
- Customer Service background preferred.
- Call Center experience preferred
- Service and sales background a plus
- PC and data entry skills required
- Proven previous job stability a must
Skills/Knowledge: - Excellent written communication skills
- Excellent verbal and listening skills including good grammar, tone of voice and diction
- Ability to work effectively with others in a diverse population
- Punctuality and consistent work attendance is required
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco notes the salary range for the role as follows: $22/hr. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.