Are you a Telecommunications or Customer Service professional with a passion for creating exceptional customer experiences?
We are looking to fill both full time and part time positions within our Customer Support Representative team. The Customer Support Representative team members will bring their outstanding customer service and sales skills to a whole new level. They will take their knowledge of being the face and voice of the telecommunications world and transform that into delivering our customers with memorable experiences through personalized interactions. They will also be able to utilize their telecommunications and sales expertise by creating a welcoming and memorable environment for all of our customers. Join our team as a Customer Support Representative and embark on a journey to delight our customers with unforgettable experiences while providing top-notch support and sales service.
Individuals with a Retail, Sales, Customer Support, or Telecommunications background THRIVE in our Customer Support Representative position due to the incredible work ethic, determination, and grit they bring to the team. We not only provide full training without any experience needed, but we also provide an opportunity to grow a rewarding professional career.
Customer Support Representative Responsibilities:
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Develop and execute outreach programs to educate customers about the TruConnect program and provide personalized service recommendations to drive sales
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Assess customers for enrollment eligibility based on given criteria or requirements
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Collect, analyze, and report sales data related to community needs, customer enrollments, and program effectiveness
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Offer unmatched customer service by addressing any inquiries or concerns related to enrollment
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Work alongside the Full-Time Customer Support Associate team to create, review, and maintain enrollment documents
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Promote our clients' positive image in the community through effective communication and branding
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Attend workshops held primarily for our Customer Support Representative team to ensure a comprehensive understanding of our client's services and goals