Customer Support Representative

Johnston, Iowa

 Sunrise System Inc
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Job Title: Customer Support Representative
Location: Johnston, IA
Duration: 36 months on W2 contract

REQUIRED SKILLS :
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management
DESIRED SKILLS:
  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
EDUCATION:
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
SPECIAL CONSIDERATIONS:
  • Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
  • Takes approximately 3-4 months from start date to reach full productivity.
  • Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.
Onboarding Attendance Policy:
  • Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.
  • Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination.
  • To determine if an absence is excused work with your direct supervisor.
Date Posted: 04 May 2025
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