About the job Customer Support Representative
Customer Support Representative II Are you passionate about providing top-tier customer service and leveraging social media to enhance brand engagement? John Deere is looking for a Customer Support Representative II to join our Social Media Care team. This role is a great opportunity to gain valuable experience with a globally recognized leader in agriculture and technology. While this is currently a contingent position with no immediate transition to full-time employment, successful candidates can explore future career opportunities within John Deere through our careers page.
In appreciation of your dedication, this position offers retention bonuses at 6, 12, and 18 months of employment, along with pay increases at these same milestones. Please note that these incentives are forfeited if assignments are not completed in full.
Key Considerations - Must be available for first shift with weekend hours.
- Training schedule: Monday Friday, 8:00 AM 4:30 PM (2-3 weeks classroom training + additional on-the-job training with an experienced technician).
- Regular work schedule: An 8-hour shift between 7:00 AM 6:00 PM, subject to business needs.
- Weekend rotation: After training, candidates will be assigned a rotating weekend shift (Saturday or Sunday) on a monthly basis.
Primary Responsibilities & Duties As part of the Social Media Care team, you will provide front-line technical support and solutions to customers, ensuring an exceptional experience across multiple channels (social media, email, and website). This role will focus on social media support, including monitoring brand channels, responding to customer inquiries, and reviewing outbound content for accuracy and quality.
Common Customer Inquiries - General product information, availability, and compatibility
- Agricultural, residential, and commercial turf equipment concerns
- Parts and publications lookups
- John Deere Experience and customer loyalty programs
Required Skills & Experience - Strong interpersonal, communication, and conflict resolution skills
- Effective written communication abilities
- 6+ months of customer service/support experience
- High comfort level with consumer software applications
- Experience using multiple social media platforms (Facebook, Twitter/X, Instagram, YouTube, TikTok)
- Strong computer proficiency and troubleshooting skills
- Availability to work occasional holidays to support business needs
Preferred Qualifications - Experience managing social media for business purposes
- Prior work in agriculture, technology, or dealer channels
- Knowledge of agricultural, turf, and utility vehicle products
- Bachelors degree in Agriculture, Business, Communications, Marketing, IT, or a related field
Work Location This position requires on-site work at John Deere Financial in Johnston, IA, five days a week. However, candidates have the option to work remotely on Fridays through Sundays.
If you're ready to apply your customer service expertise and social media skills in a dynamic, fast-paced environment, we encourage you to join us in shaping the future of customer engagement at John Deere.