Customer Support Representative

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Here at our company, you'll find a dedicated group of professionals who care immensely about defining what it means to deliver an exceptional customer experience. Our team thrives on collaboration and works together to create and implement unique ideas aimed at improving the customer experience. Coming from a multitude of backgrounds and skills, you will find the most diverse and adaptable group of individuals.

We utilize a solution-based service approach with an emphasis on boosting client and customer satisfaction. The Customer Support Representatives support our clients by being the front line of communication with consumers. By working directly with our customers, Customer Support Representatives provide insight into their wants and needs. We know what the customer wants before they do.

Customer Support Representative Responsibilities and Duties:

Build long-lasting relationships with customers through open and direct communication

Promote services that address and solve the customer's wants and needs while keeping honesty and transparency at the forefront of the conversation

Work to resolve any outstanding issues related to customer accounts, customer service conflicts, and service issues

Part of the enrollment process is learning the entire sales cycle to be able to assist customers from start to finish with their enrollment order

Communicate effectively with management in regards to development goals, and achievements, clarifying questions, and/or possible conflicts

Collect relevant customer information such as email addresses, phone numbers, address, and preferred method of payment: must keep all documentation and customer information confidential

Track and report documentation of client interactions, questions, and sales completed

Customer Support Representative Requirements:

Experience in a customer-facing role such as in a restaurant, hospitality, or customer service-based position is a bonus

Excellent communication skills with an uncanny ability to build genuine relationships with all types of people

Demonstrate analytical and reasoning skills through problem solving

Excellent time management and prioritization skills with the ability to manage multiple accounts efficiently and effectively

Actively participate and engage in client meetings, training workshops and networking events

Desire to join an expanding organization that prioritizes employee's wellbeing and strives to create a productive and inclusive workplace

Schedule:

Day shift

Monday to Friday

Weekends as needed