Customer Support Representative
Onsite - Dublin, OH
Full-Time
About Us
Redox Coating Consultants, LLC is an independent representative agency for Tnemec Company, Inc., a leader in high-performance coatings and linings. We serve clients in the architectural, water, and industrial markets by providing technical support and coating solutions throughout the region.
Position Overview
We are hiring a Customer Support Representative to join our team in Dublin, OH. This full-time, onsite role is perfect for someone who enjoys supporting customers, managing information, and keeping things organized. You'll be an essential part of our daily operations, helping to ensure customer satisfaction from order entry through delivery.
What You'll Do
- Answer and direct incoming phone calls
- Accurately place and track customer orders
- Provide timely updates on order status
- Maintain and update customer records in HubSpot CRM
- Assist with general administrative and sales support tasks
What We're Looking For
- Full-time availability, Monday-Friday, onsite in Dublin, OH
- Proficient in Microsoft Word and general office software
- Ability to learn and work within HubSpot CRM (training provided)
- Strong attention to detail and organizational skills
- Clear and professional communication, both written and verbal
- Prior experience in customer service or administrative support is a plus
What We Offer
- Competitive compensation based on experience ($35K-$55K Annually)
- Health Insurance (Employee & Family)
- 401(k)
- A supportive, team-oriented environment
- Opportunities to grow with a respected coatings industry partner
Apply today to be part of a growing company where your skills make a difference every day.