Customer Support Representative

Boston, Massachusetts

Newport Associate
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Are you passionate about travel and seeking a flexible, work-from-home opportunity? Join our globally connected, remote-friendly team, where we specialize in seamless ticketing and travel services for clients worldwide. With decades of industry expertise, we offer a supportive environment where you can build a fulfilling career in travel-no prior experience required.

Your Role: Ticketing & Booking Support
  • Assist clients with booking flights, cruises, train tickets, and other travel arrangements
  • Verify availability, pricing, and travel regulations before confirming reservations
  • Ensure bookings align with client preferences, schedules, and budgets
  • Manage modifications, cancellations, and rebookings as needed
Client Assistance
  • Communicate via phone, email, and chat to understand travel needs
  • Provide personalized recommendations on routes, airlines, and seating options
  • Address inquiries, resolve booking issues, and handle special requests professionally
Administrative Support
  • Maintain accurate records of bookings, payments, and client interactions
  • Process payments and send confirmations promptly
  • Stay informed on airline policies, travel restrictions, and industry trends
Why Join Us? Work from anywhere with a fully remote position
Comprehensive training provided-no experience necessary
Exclusive travel perks & discounts for personal use
Supportive team environment with mentorship and career growth opportunities
Unlimited earning potential with performance-based incentives

What We're Looking For:
  • Strong communication skills (bilingual is a plus.)
  • Excellent organization, problem-solving, and attention to detail
  • Customer service or ticketing experience is a bonus-but we'll train you.
  • Self-motivated and independent, able to thrive in a remote environment
  • Basic computer proficiency (experience with booking platforms & CRM tools is helpful but not required)
Turn Your Passion for Travel Into a Career. Ready to start your journey in the travel industry? Apply today and take the first step toward a flexible, rewarding remote career. ️

Date Posted: 29 March 2025
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