Join Conduent and Thrive as a Customer Support Representative. At Conduent, we deliver essential services for Fortune 100 companies and over 500 government entities, ensuring outstanding outcomes for our clients and their customers. Now, you can be a part of a vibrant team where your individuality is celebrated daily.
Training Starts: April 28th, 2025 Compensation: $15.00/hr & $16.00/hr for Bilingual Candidates Enjoy Great Benefits and Weekends Off. What Awaits You: - 3 weeks of paid training to equip you for success.
- Dealing with customer inquiries via phone, email, and online channels.
- Providing exceptional support and solutions for our client's customers.
Your Responsibilities Will Include: - Responding to all customer inquiries regarding tolling and administration using training resources.
- Identifying and addressing customer needs with precision and care.
- Processing transactions through mainframe or web-based applications.
- Conducting thorough research requests accurately.
- Maintaining comprehensive knowledge of company policies and client programs.
- Communicating effectively with warmth and empathy.
- Maintaining confidentiality as per legal requirements.
- Assisting in heavy workloads or covering for absences.
What You'll Receive: - Full-time employment with a starting hourly rate of $15.00 on day one.
- Weekends OFF.
- Paid training and opportunities for career growth.
- Comprehensive benefits package.
- A supportive work environment that fosters personal and professional development.
Successful Candidates Possess: - The ability to communicate complex information clearly.
- A strong work ethic and dedication to customer satisfaction.
- Excellent written and verbal communication skills.
- Effective problem-solving abilities.
- Previous customer service experience.
- A knack for navigating various applications and finding solutions.
- A passion for helping others and providing innovative solutions.
- Strong conflict resolution skills.
- The capability to thrive in a structured environment while managing high call volumes.
- A commitment to 100% attendance during training.
Requirements: - Must be at least 18 years old.
- High School Diploma or equivalent is required.
- Successful completion of a criminal background check.
- Passing of a customer care assessment is necessary.
Join a rapidly growing organization that can support your career goals. Apply Today.
We value diversity and are an Equal Opportunity Employer, welcoming applicants from all backgrounds. If you require accommodations due to a disability, please submit your request accordingly.
Your health and safety matter to us. While we don't generally require vaccinations for most positions, you will need to disclose your vaccination status when legally permissible.