Join Conduent, a leader in providing mission-critical services and solutions for Fortune 100 companies and over 500 governments, to make a meaningful impact while enjoying a workplace that values your individuality and contributions.
Customer Support Representative (Onsite) - Training Starts May 19th, 2025 Compensation: $15.00 per hour Enjoy Great Benefits & Regular Weekends Off. 3 Weeks of Paid Training Provided Position Overview: As a Customer Support Representative, you will serve as a vital point of contact for our clients' customers, addressing inquiries and providing solutions regarding their accounts. We depend on your enthusiasm, customer service expertise, and creativity to deliver exceptional service and strengthen customer satisfaction.
Your Responsibilities: - Assist customers with tolling and administrative inquiries by leveraging knowledge acquired during training and available resources.
- Identify customer needs to provide comprehensive and accurate information.
- Process transactions using mainframe and web-based applications efficiently.
- Submit clear and thorough research requests as needed.
- Stay knowledgeable about company and client programs, policies, and technology.
- Communicate in a friendly and empathetic manner to enhance customer experience.
- Uphold confidentiality laws and practices.
- Support colleagues during peak workloads or absences as required.
What We Offer: - Full-time employment
- Hourly pay of $15.00 starting from day one
- Regular weekends off.
- Paid training program
- Opportunities for career advancement
- Comprehensive benefits package
- A supportive and enjoyable work environment
Ideal Candidates Will: - Effectively communicate complex information in a clear and understandable way.
- Demonstrate a strong work ethic and commitment to quality customer service.
- Exhibit solid problem-solving capabilities.
- Have previous customer service experience.
- Easily navigate multiple applications and find solutions.
- Be passionate about assisting people and resolving issues.
- Be adaptable to innovative technology.
- Provide calm and constructive conflict resolution to customers.
- Thrive in a structured environment while handling a high volume of customer calls.
- Commit to full attendance for the entire duration of 3-5 weeks of paid training.
Requirements: - Minimum age of 18 years.
- High School Diploma or equivalent is required.
- Successful completion of a criminal background check.
- Passing score on the Customer Care Assessment.
Ready to advance your career with a highly regarded organization? Apply today.
Conduent provides equal employment opportunities and encourages applications from all qualified candidates.
We value the health and safety of our associates and comply with vaccination status requirements, where applicable.