Job Title: Customer Support Representative II Location: Johnston, IA Duration: 36 Months On W2 Contract Visa sponsorship is not available, now or in the near future, for this position - This position will require a Bi-Lingual individual to be fluent in Spanish, as well as English.
- This position offers a retention bonus after 6, 12, and 18 months of employment.
- This position offers pay increases based on 6, 12, and 18 months of employment.
- Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: - Fluent in Spanish
- Skills in interpersonal communications, negotiation, and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: - Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Contact Center is open from 5am - 5pm CST, Monday - Friday - Occasional holidays, weekends and overtime based on the needs of the business
- Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
- Candidate will work on-site (Johnston, IA) five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS: - Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
- Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.
Onboarding Attendance Policy: Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
Interviews will include behavioral based questioning - Candidate will be asked to share specific examples