Job Description
Customer Support Representative - Contract to Hire
Woodlands Area - 77380
to $35 with great experience and tenure.
IN OFFICE role
Full Cycle Order Processing
Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction
Responsibilities:
- Overall management of customer orders in SAP
- Ensures customer PO's are received with accurate information and are saved to the document retention area.
- Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required
- Communication with customers and shipping clerks any order changes in a timely and accurate manner.
- Communicate with relevant parties including internal and external contacts regarding customer order and billing issues
- Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment
- Maintains accurate "Order Entry Notes" for assignment area including details of customers order patterns
- Effectively escalates customer issues to team lead in a timely manner
- Provides accurate and timely processing of month-end billing activities assigned
- Manages and coordinates order changes in relation to product allocation between plants as needed
- Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes
Account Reconciliation & Issue Management:
- Assigns appropriate reason code in SAP for any invoice corrections.
- Responsible for entry of credit and debit requests to customers' accounts due to errors or customer requests according to department processes and company policies
- Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution
- Resolve complex customer issues in a professional and timely manner
- Support customer audit requests as requested
Experience Needed for Success:
- 2+ years of full cycle order processing
- Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas
- Experience with ERP system
- HS diploma required with college degree preferred
- Great tenure