Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Advisor, Remote
$17.31 per hour + Performance Based Bonuses
Full Time Schedules Between the Hours of 7am - 12am CST
Health Benefits Start Day One.
Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping customers, feel heard, we want to hear from you.
What You'll Do:
- Handle inbound calls from customers with inquiries about their recent purchases.
- Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
- Use your problem-solving skills to find quick solutions and resolve any issues.
- Help de-escalate frustrated customers with empathy and professionalism.
- Occasionally assist with upselling or cross-selling when appropriate and necessary.
Who We're Looking For:
- A compassionate and patient individual with excellent communication and soft skills.
- Strong problem-solving abilities and a knack for de-escalating upset customers.
- Someone who thrives in a high-volume, fast paced environment.
- Experience in customer service or call centers is a plus, but not required- training will be provided.
Why You'll Love Working With Us:
- Remote work: Enjoy the flexibility of working from home in your secured workspace.
- Health Benefits: Medical, dental and vision coverage starting day one.
- PTO: Accrue paid time off starting after 180 days
- Bonuses: Performance-based bonus incentives to reward your hard work and success.
Ready to take the next step in your career? Apply today and join a team that's as passionate about technology as you are.