Customer Support

Why should you work for Leppo?

Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers' equipment needs with the best products, the best support, and the best people available. We have been growing our coworker's careers since 1945 when our first store opened in Akron, OH. When you join Leppo, here are a few of the exciting things we can offer you:

• Medical, Dental, FSA & Vision Insurance
• Company Paid Life Insurance/AD&D & Employee Assistance Program
• Company Paid Short-Term Disability & Long-Term Disability
• 401K Plan + Match
• Paid Holidays and Paid Time Off (PTO) - Floating Holiday, Community Time Off, Parental Leave
• Paid Training and Development
• Wellness Incentive Bonus
• Product & Service Discounts
• Performance-Based Quarterly & Annual Bonuses
• Bi-Annual Leppo Branded Apparel Allowance
• Celebration Luncheons
• Milestone Anniversary Gifts

Business Operating Hours/Schedule: Monday through Friday 7:30 am - 5:30 pm

Job Summary:

In this position, you will be responsible for delivering an excellent customer experience demonstrating the Leppo Way by engaging and interacting with customers via all modes of interaction (phone, email, in-person, etc.). You will manage the duties on the counter and provide service to customers and will be cross-trained in all areas of operations to serve in numerous support capacities.

Key Responsibilities:

1. Operational Support

1. Crosstrain in all areas of the business to be able to take and direct incoming calls, and assist customers with inquiries.
2. Assist all departments with duties related to rental agreements, service orders, parts/inventory and supporting all rental, service, and parts transactions.

1. 1. Assist with department billing and credit invoices to support business needs.
   2. Perform miscellaneous and backup duties and job-related duties as assigned
2. Customer Service
   1. Provide support to both internal and external customers by answering and directing calls appropriately, assisting walk-in customers, and promptly responding to customer inquiries, complaints, or other communications.
   2. Answer questions and educate customers regarding products and services offered.

Education/Experience:

• High School Diploma or Equivalent.

Skills and Abilities:

Proficiency in Microsoft Office and other relevant business software applications.

Ability to Work in a Fast-Paced Environment

Must Possess Excellent Communication Skills

Integrity- maintain a high level of integrity in your actions and words

Working Conditions:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening, and speaking with internal and external clients.