Customer Support (Hybrid)

Customer Support (Hybrid)

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Customer Support (Hybrid)

Salary

$41,016.00 - $48,000.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

4/16/41/70/116 Cust Spprt 5.25

Department

Department of State

Division

Business & Licensing Division

Opening Date

05/13/2025

Closing Date

Continuous

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1700 Broadway St, Denver, CO 80290, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

How To Apply

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
•   Description
•   Benefits
•   Questions Department Information

Colorado Department of State

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE POSITIONS AND WILL REMAIN OPEN AS NEEDED UNTIL AN ADEQUATE POOL OF QUALIFIED APPLICANTS IS OBTAINED. POSITIONS MAY BE FILLED USING THIS POSTING BEFORE THE POSTING CLOSES. THIS ANNOUNCEMENT IS ONLY OPEN TO RESIDENTS OF THE STATE OF COLORADO AT THE TIME OF SUBMITTING YOUR APPLICATION.

SERVICE. INNOVATION. INTEGRITY. EXCELLENCE. INCLUSION.

Are you looking for a career that allows you to improve your world and the world around you? The Colorado Department of State (CDOS) is seeking diverse individuals from all backgrounds to apply for a position that makes a direct impact on enhancing the lives of Coloradans.

If your goal is to build a career that makes a difference through the work you do each day, consider joining the dedicated employees of the Colorado Department of State. Whether working from your home or collaborating onsite, your professional experience will be connected and meaningful. Our office offers an RTD Eco-pass (currently free of charge), a secure bike room accessible only to building tenants, and is conveniently located near Civic Center Station, RTD light-rail lines, and the 16th Street Mall. In addition to a great location and fulfilling, impactful work, we offer:
•   Employee wellness programs and an on-site fitness center
•   12 paid holidays per year plus generous personal time off and sick leave
•   Access to a diverse array of technical, leadership and supervisory training opportunities
•   Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
•   Medical and dental health plans
•   Paid life insurance
•   Automatic short-term (and optional long-term) disability coverage
•   Excellent work-life balance through flex schedules, flexplace/remote work, and ad-hoc arrangements Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to:

Our Culture & Environment:

Coloradans come from all walks of life and so do we.

Who We Are

Our mission is to make government easy and accessible for people to further democracy, support economic opportunity for all Coloradans, and demonstrate a standard of integrity and excellence. Our vision is to ensure all Coloradans have a voice in our future, help Coloradans and their businesses thrive, and be the best at what we do.

What We Believe

The State of Colorado is an Equal Opportunity Employer. At the Colorado Department of State, we are dedicated to equity, diversity, and inclusion. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We highly encourage people from all backgrounds, identities, and abilities to apply.

Our agency website:Colorado Secretary of State's Office

Description of Job

The Business & Licensing Division

The Business & Licensing Division receives filings such as business and nonprofit registrations, trade names, secured liens, notary public applications, and bingo and raffle reports. Additionally, the Business & Licensing Division licenses durable medical equipment providers, promotes availability of government data, and makes performing rights society information accessible. Most filings are submitted electronically, and the Department disseminates this information to the public through its website.

Operations Unit

This Operations work unit is responsible for first line contact with clients and customers of the Department of State. This unit manages the incoming flow of data and documents from the public into the data processing systems. Employees must review, reject, or except for filing, and retrieve the legal documentation for business entities, trade names, trademarks, Federal tax liens, notaries public, authentications, durable medical equipment, and elections.

Illustration of key job duties

In this role, you will be a valued member of the Customer Support Services Team. You will train to meet the needs of the public and provide end user support for all of the services that can be obtained through the Business & Licensing Division. You will cross train to work in any area of the Business & Licensing Division.

The ideal candidate will be a critical and creative thinker with strong problem-solving skills. To succeed in this role, it is important that you have outstanding written, verbal, and interpersonal skills, and are committed to advancing a diverse and inclusive perspective while providing excellent customer service.

In this role you will:
•   train to meet the needs of the public and provide end user support for all of the varied and numerous services that can be obtained through the Business & Licensing Division.
•   cross train to work in any area that is short staffed, including the Walk-in Customer Support, Service Center, Authentications, and Administrative Rules work units, and will expand further into other work units in the Business and Licensing Division.
•   learn to perform other duties as needed, such as reviewing and recommending changes to online FAQs and other website content and participating in user acceptance testing.
•   maintain confidentiality of all confidential and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

This position requires a total of1 yearin applicable professional experience and/or education in a field of study related to the work. To be considered for this position, your application must clearly demonstrate that you meetone of the following optionsoutlined below:

OPTION 1- Experience

One year of professional experience to include a combination of administrative business functions (e.g., data entry, electronic filing, basic bookkeeping) and providing support to customers in an office or call center environment.

OR

OPTION 2- Education and Experience Combined

A combination of experience as defined inOption 1and/or education from an accredited college, university, or non-correspondence business school in a field of study related to the work to equal one year.

An unofficial copy of transcripts must be submitted at the time of the application(you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution).

Preferred Qualifications and Required Competencies

The exceptional candidate will possess these identified knowledge, skills, abilities:
•   Preference will be given to candidates with previous State Service related to the work assigned to the position
•   Experience with filing and data entry
•   Experience assisting customers using the internet and business applications
•   Microsoft Office Suite skills (Word, Excel, and Outlook)
•   Ability to work independently and as part of a team
•   De-escalation experience
•   Ability to maintain professionalism and diplomacy when interacting with a variety of stakeholders
•   Able to resolve customer complaints or answer customers' questions regarding policies and procedures
•   The ability to maintain confidentiality of all sensitive and personal identifying information . click apply for full job details