Customer Support Specialist
Be the Voice of Witt. Help Customers. Grow Your Career.
Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized? Witt Pest Management, Pittsburgh's largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our Customer Experience Team as a Customer Support Specialist.
This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experience-all while working in a collaborative, supportive, and fast-paced environment.
What You'll Do:
- Be the first point of contact - Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth.
- Schedule services with precision - Coordinate appointments between customers and technicians to ensure seamless service.
- Problem-solve & support customers - Address service inquiries, handle customer concerns, and assist with account updates.
- Proactively engage customers - Follow up on leads, reach out for service upgrades, and confirm scheduled services.
- Maintain accurate records - Update customer accounts in our CRM and keep everything running smoothly.
- Collaborate with teams - Work closely with Sales, Operations, and Field Technicians to ensure the best possible service.
What We Offer:
- $20/hour starting wage
- Performance bonuses - Earn incentives for meeting key performance indicators (KPIs)
- Career growth opportunities - We promote from within.401(k) with company match - Start securing your future
- A fun, supportive team culture - We work hard and celebrate wins together.
- Flexible full-time schedule - 40-hour workweek with occasional Saturdays during peak season
- Comprehensive benefits package - Health, dental, vision, life, and disability insurance
- Paid training & ongoing coaching - We invest in your success from day one
What We're Looking For:
- A strong communicator - You listen actively and speak with confidence.
- Tech-savvy & detail-oriented - You're comfortable with CRMs, scheduling software, and managing multiple tasks at once.
- Problem solver with a positive attitude - You tackle challenges head-on and always look for solutions.
- Customer service superstar - You love helping people and delivering a great experience.
- Team player with a strong work ethic - You thrive in a fast-paced, high-energy environment.
What You Need to Qualify:
- Previous customer service, call center, or administrative experience preferred
- Strong organizational skills & ability to multi-task efficiently
- Experience using Google Apps, CRM software, or similar tools a plus
- A professional, friendly, and patient demeanor
- Ability to pass a background check and employment reference check
Why Witt?
We're a family-owned company with 115+ years of experience, blending old-school customer care with cutting-edge innovation. At Witt, you'll find stability, support, and plenty of room to grow-whether you're looking to build a career or be part of a team that truly values its people.
Apply today and take the first step toward an exciting career with Witt Pest Management.
Witt Pest Management is a Drug-Free Workplace and an Equal Opportunity Employer.