Job Description
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Job Title:
Customer Support Engineer
Posting Start Date:
24/12/2024
Job Description:
Primary Purpose: Support PT's customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai. Key Responsibilities:
- New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
- Upgrades: follow upgrade SOPs to install and commissioning upgrades.
- Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
- Billable Service: carrier out billable service and training on out of warranty tools.
Typical Performance Measures: - Meet targeted numbers of new tool installs within a certain period of time and spec.
- Meet targeted numbers of billable upgrades and PMs within spec.
- Meet good customer satisfaction on warranty support.
- Follow up the reporting and documentation requirements for every service activity.
- Stocks and materials RMA assistance.
Person Specification - Essential requirements unless stated Education / Qualifications - A relevant engineering degree. EE or ME engineering preferred.
- Significant hardware experience on semiconductor equipment.
Professional Skills/ Abilities - Able to look up electrical drawings.
- Familiar with Vacuum and RF components operating mechanism and theory.
- Logical thinking on tool issues troubleshooting.
- Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
- Mater at communication and negotiation in English.
Personal Qualities: - Able to work independently.
- Prepare proactively and act efficiently
- Positive thinking and easy going with
- Willing to take responsibility and own accountability
- Willing to take challenges and accept to travel frequently.
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