Title: Customer Success Coordinator
Location: Houston, TX OR San Francisco, CA
Reporting Structure: Head of Post Sales
Company Description Our client is in the bitcoin mining space where they manufacture critical transmission and distribution infrastructure for commercial, industrial, utility, data center, and renewables customers across the USA. They offer a wide selection of in-stock and made-to-order equipment including transformers, switchboards, and modular data centers. They have a fast-paced, informal, and results-oriented culture.
Their core values are speed, trust, and extreme ownership.
Quick Facts:
- Started in 2019
- 60+ employees in the US and Asia
- Privately funded, profitable, $XXXM in revenue already.
Responsibilities Our client is seeking an enthusiastic and results-driven Customer Success Coordinator to join their Post-Sales team. You will be a key driver in our fanatical approach to customer service, ensuring customers are satisfied with the company's products and services. You will work closely with Account Executives and Support Technicians to quickly solve problems that arise in the shipping, deployment, and operation of their products.
This role requires a strong focus on building lasting relationships, resolving customer issues, and ensuring the overall satisfaction and retention of clients.
- Serve as the main point of contact for customer inquiries, troubleshooting, and problem resolution. Address any technical, or operational issues promptly and coordinate with internal teams to deliver seamless solutions.
- Build and nurture strong, long-term relationships with clients and ensure their needs are met through our client's offerings.
- Proactively manage customer accounts, working closely with Sales, Operations, and Engineering teams to ensure customer requirements are met, escalations are managed effectively, and their clients' evolving needs are addressed.
- Record and track outstanding service requests and facilitate resource allocation across customer requirements.
- Collect feedback from customers about their experiences with their products and services.
- Use insights to collaborate with the Product and Operations teams to suggest improvements and be an integral part of the internal feedback loop of improving the products and services.
Is this you?- 5+ years of experience in sales, customer success, account management, or client services within the energy, manufacturing or hardware industries.
- Strong interpersonal skills with the ability to interact with customers and internal teams possessing various levels of technical fluency.
- Exceptional written and verbal communication skills.
- Have a passion for delivering exceptional customer service.
- Exemplify strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail.
- Proactive in problem-solving, with the ability to handle complex situations and resolve issues in a timely manner.
Preferred Qualifications- Proficient in project management software such as Hubspot and .
- Experience in energy or infrastructure.
- Experience managing a technical team.
- Subsidized health, dental, and vision insurance
- Competitive salary
- On-the-job training
- 4% 401K company match