Imagine turning customer frustration into satisfaction. As a Customer Support Associate, you'll do just that. Join our growing team of problem-solvers who will play a huge role in our AT&T D2D campaign. If you're driven by making a real impact in a lively work setting, let's chat. Be the Customer Support Associate that our customers won't forget.
About Us
Stephen Consulting, Inc. partners with awesome companies to kickstart exciting marketing careers. We're all about helping you shine and reach your full potential while creating a supportive team that's truly excellent. We've got high standards and a positive vibe to keep us right at the cutting edge. Come join us where we celebrate every win, big or small, on your road to success.
Customer Support Associate Responsibilities
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Answer customer inquiries about AT&T products, services, and billing.
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Troubleshoot technical issues with services offered.
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Resolve customer concerns and provide helpful solutions.
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Process orders, upgrades, and service changes.
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Educate customers about the latest AT&T features and offerings.
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Document customer interactions accurately.
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Escalate complex issues to higher-level support as needed.
Customer Support Associate Qualifications
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High school diploma or equivalent (required).
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Previous customer service experience is an advantage.
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Strong communication and interpersonal skills.
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Basic computer proficiency and experience with customer service software is preferred.
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Great patience and problem-solving skills.
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Ability to handle stress and remain calm under pressure.
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Organized with a keen eye for detail.
Ready to give the support our customers deserve? Join our incredible team of Customer Support Associates and start making a difference right away.