Customer Support Associate

Company: Air Squared

Title of Position: Customer Service Representative

Position Type: Full time; Non-exempt

Air Squared Manufacturing, LLC is an OEM manufacturer of scroll type compressors, vacuum pumps and expanders for the medical, aerospace, fuel cell and power generation industries. Air Squared offers exciting career opportunities working on projects including NASA MOXIE, Leading Electric and Autonomous Vehicle OEM, DOE Clean Energy initiatives ranging from nuclear fusion and the Advanced Research Projects Agency - Energy (ARPA-e), and other cutting-edge projects.

We are looking for a Customer Service Representative who is the primary party responsible for the administrative tasks of all customers including sample and in-production OEM accounts.

Responsibilities include order processing, all outbound shipping arrangements, RMAs and other general administrative tasks. Also supports the Sales Team.

Pay Range: $24 - $28 / hour, based on qualifications and experience

Company Benefits include:

• Health Insurance through Cigna
• Dental and Vision Insurance
• Employer paid Long Term Disability Insurance
• Employer paid Life Insurance with option for additional Voluntary Life Insurance
• 401(k) Retirement plan
• Safety shoe allowance
• 3-weeks PTO, accrual starting on day one
• 8 paid holidays plus paid Birthday holiday
• Parental Leave

Company Perks include:

• Quarterly company lunches
• Annual company picnic for employees and their families
• Fun Department activities
• Company Happy Hours and other fun events throughout the year
• Casual dress code
• Employee Referral Program
• Volunteer opportunities
• Tuition Reimbursement

Job Responsibilities:

Customer Orders

• Review of purchase orders for terms, pricing, and part number alignment to generate order acknowledgements for customer-specific product
• Pull EDI customer shipments from supplier portals for processing
• Generates progress invoices as required and monitors payment receipt before shipment
• Work with AR on net payment terms approvals
• Processes order documentation including packing lists, international customs documentation, certification of conformance in preparation for shipment
• Invoices product at shipment and sends invoice and tracking to customer
• Processes credit card payment approvals
• Coordinates customer arranged shipments pending BOL's and shipping labels through direct communication and through customer shipping portals
• Moves all documentation to shipping when ready for shipment
• Updates sales orders as shipping dates change and updates customers and sales staff
• Updates all internal tracking documents related to order processing
• Respond to customer inquiries regarding orders and shipping schedules

Return Material Authorizations

• Generates RMAs upon request
• Create RMA electronic files for storage of supporting documentation and reports
• Tracks RMAs through engineering, production, and quality to resolve and return product to customer
• Maintain RMA trackers
• Administrative oversight and organization of product recalls and rework process to support engineering

Other Job Functions as Required

• Updating job specific work instructions, training procedures, and general documents
• Perform other duties as assigned
• Support Sales Team

Qualifications:

• High School diploma (required), associate's degree (preferred)
• Customer service experience in a manufacturing environment (required)
• Demonstrated proficiency in MS Office Products and ERP software systems
• Strong multi-tasking, analytical thinking, and problem-solving skills
• Exceptional interpersonal skills and well established written and verbal communication skills
• Excellent organizational skills and attention to detail
• Experience in small business environment a plus

Location: Thornton, Colorado

How to Apply:

Pay Range: $24 - $28 / hour, based on qualifications and experience

For information on Air Squared, visit our website at

If you need an accommodation seeking employment with Air Squared, please email or call . Accommodations are made on a case-by-case basis.

Air Squared is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination E-Verify Right to Work

EEO is the Law:

EEO is the law Supplement:

Pay Transparency Nondiscrimination:-

E-Verify poster: f

Right to Work:

PM21

Compensation details: 24-28 Hourly Wage

PI-7673