Now Hiring: Customer Support Assistant Location: Stone Mountain, GA
Schedule: Monday to Friday, 8-hour shifts
Salary: $18.00 - $25.00 per hour
About Us: At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners on a journey to redefine your brand's potential. Through creativity, strategy, and collaboration, we deliver exceptional experiences to both our clients and our team.
About the Role: A
Customer Support Assistant is responsible for delivering outstanding service to our clients by handling inquiries, providing information, and resolving concerns efficiently. This entry-level role is ideal for individuals who are friendly, professional, and enjoy helping others in a fast-paced, creative environment.
Key Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about our services and resolve basic client issues
- Track and manage customer service tickets or requests using our internal system
- Follow up with clients to ensure satisfaction and proper resolution of issues
- Collaborate with other departments to escalate and resolve complex concerns
- Maintain records of customer interactions and feedback
- Assist with administrative support tasks and documentation as needed
Qualifications: - High school diploma or equivalent; associate degree preferred
- Excellent verbal and written communication skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency; experience with CRM or help desk software is a plus
- Positive attitude and ability to maintain professionalism under pressure
- Customer-focused mindset with a willingness to go the extra mile
Benefits: - Competitive hourly wage
- Supportive and creative work environment
- Paid time off and company holidays
- Opportunities for advancement within the company
- Employee training and development programs
- Company-sponsored events and team-building activities
If you enjoy helping others and want to grow in a vibrant, creative company, we invite you to apply to join Style Netbox as a
Customer Support Assistant. Start building your future with us today.