Customer Support Assistant

Company Description

About Us:
At Story Lane Box, we are storytellers at heart. Our mission is to craft immersive experiences that bring brands and communities closer together. Whether it's a product launch, corporate function, or cultural showcase, our events are designed to captivate and connect. With creativity, precision, and passion, we ensure every detail reflects our client's vision while delivering an unforgettable impact.

Job Description

Job Description

We are currently seeking a detail-oriented and personable Customer Support Assistant to join our Santa Ana team. This role is essential in maintaining our high standards of customer satisfaction by providing timely, empathetic, and knowledgeable support. As a valued team member, you will be the first point of contact for our subscribers, ensuring each interaction reflects the values and care behind our brand.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a professional and timely manner
• Resolve product, delivery, and account-related issues with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to escalate and resolve more complex concerns
• Assist with the management of subscriptions, returns, and order modifications
• Proactively identify patterns in customer feedback to help improve service
• Support the Customer Experience team with additional administrative tasks as needed

Qualifications

Qualifications

• High school diploma or equivalent (Associate's degree or higher preferred)
• 1+ year of experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a calm, friendly demeanor
• Proficiency with Microsoft Office and customer support software (e.g., Zendesk, Freshdesk)
• Ability to multitask and work in a fast-paced environment
• A proactive mindset with attention to detail

Additional Information

Benefits

• Competitive annual salary ($47,000-$57,000 based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and internal advancement
• Supportive and collaborative team environment
• On-the-job training and continuous development programs