Customer Support Assistant

Customer Support Assistant

Department: Comvox Co

Employment Type: Full Time

Location: Phoenix, AZ

Compensation: $28,000 - $32,000 / year

Description

Job Description:
We are seeking a dedicated and friendly Customer Support Assistant to join our team. In this role, you will be responsible for providing excellent customer service by assisting clients with their inquiries, issues, and needs. You will serve as a key point of contact, ensuring that our customers' experiences with our products and services are positive and efficient.

Key Responsibilities

Responsibilities:

• Assist customers with inquiries and issues via phone, email, or chat
• Provide timely and accurate information about products and services
• Resolve customer complaints and concerns in a professional and efficient manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Monitor customer feedback and work on improving service quality
• Perform administrative tasks such as processing orders and managing customer databases
• Assist in training new team members on customer service protocols

Skills, Knowledge and Expertise

Skills & Qualifications:

• Previous experience in customer service or a related field preferred
• Strong communication and interpersonal skills
• Ability to problem-solve and handle customer complaints effectively
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment
• High school diploma or equivalent required; additional qualifications in customer service or related fields are a plus

Benefits

Benefits:

• Competitive salary
• Opportunities for career growth and advancement
• Health and wellness benefits
• Paid time off and holidays
• Supportive and team-oriented work environment