Job Description
Job Description We are seeking a motivated
Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.
Responsibilities - Respond promptly to customer inquiries via email and phone.
- Provide accurate information about our services and policies.
- Handle complaints and resolve issues in a timely, professional manner.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with other departments to ensure smooth customer experiences.
- Assist in preparing reports and customer feedback summaries.
Qualifications: Qualifications
Skills and Qualifications - Proven experience in customer support or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM systems and basic computer skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent (Bachelor's degree preferred).
Additional Information
Benefits - Competitive salary of $38,000 - $44,000 per year.
- Health, dental, and vision insurance.
- Paid time off, including holidays and vacation days.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.