Company DescriptionAbout Us Sphirea Plus is a dynamic logistics and supply chain company committed to delivering efficient, high-quality service to our clients. With a strong reputation for reliability and innovation, we focus on building long-term partnerships with our customers and investing in the growth and development of our team members. At Sphirea Plus, we believe that success starts in the warehouse-with dedicated individuals who take pride in their work.
Job Description Job Description
Catch Vibe Voice is seeking a detail-oriented and customer-focused
Customer Support Assistant to join our team. The ideal candidate will be responsible for addressing client inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. This position is a key part of our support operations and requires strong communication and organizational skills.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email
- Resolve product or service issues by clarifying the customer's concern and providing accurate solutions
- Maintain customer records by updating account information in the system
- Collaborate with internal departments to ensure timely resolution of customer requests
- Follow up with customers to ensure satisfaction and support retention
- Assist in identifying trends in customer feedback and recommend improvements
Qualifications Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred
- Proven experience in a customer support or administrative role
- Strong verbal and written communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficient in Microsoft Office and basic CRM systems
- Strong problem-solving and interpersonal skills
Additional Information Benefits
- Competitive salary based on experience
- Opportunities for professional growth and career development
- Supportive and team-oriented work environment
- On-the-job training to strengthen customer service and communication skills
- Full-time stable employment in a growing company