Customer Support Assistant

Company Description

About Us

At Hype Tier, we are committed to delivering premium service and an elevated customer experience. Our team values reliability, professionalism, and growth. Located in the heart of Atlanta, GA, Hype Tier is rapidly growing and we're looking for motivated individuals to grow with us.

Job Description

Job Description:
We are seeking a highly motivated and organized Customer Support Assistant to join our team. In this role, you will be responsible for providing exceptional support to our customers, helping them resolve inquiries, and ensuring their satisfaction with our products and services. You will be the primary point of contact for clients, addressing their concerns and delivering solutions in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries through email, phone, and chat in a timely manner.
• Troubleshoot and resolve product or service issues efficiently.
• Provide detailed information and instructions to customers regarding company products and services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other teams to ensure customer needs are met.
• Identify customer feedback trends and suggest improvements to processes or products.
• Assist in the development of customer service policies and procedures.

Qualifications

Qualifications:

• High school diploma or equivalent (required).
• Prior experience in a customer support role is preferred.
• Strong communication skills (both written and verbal).
• Problem-solving abilities and attention to detail.
• Proficiency with customer service software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Additional Information

Benefits:

• Competitive salary.
• Opportunities for professional growth and career advancement.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Dynamic and supportive work environment.