Customer Support Analyst

Customer Support Analyst

Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique Services / Business Support

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities

Help customers with their use of Odoo Business Apps

Solve functional problems by investigating

Engage with our visitors and leads (Livechat)

Ensure customers' satisfaction

Improve customers's experience

Contribute to the improvement of our product & all documentation

Side projects (recruit and onboard new colleagues, give training, )

Must Have

Fluent in English

Fluent in Dutch or German is a +

IT & Business Affinity

Customer oriented

Autonomous and fast learner

Valid work permit for Belgium

Solution minded

Nice to Have

Any other European language (Spanish, Italian )

Good knowledge of business processes

Technical knowledge (XML, Python, JS)

What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee.

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founders story

From 1 to 250 employees in 5 years.