Customer Support Agent

We are looking for a friendly, solution-oriented Customer Support Agent to join our team. In this role, you will be the first point of contact for our customers, responsible for resolving inquiries, providing product/service information, and ensuring a positive customer experience.

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner

Provide accurate, valid, and complete information using the right tools and resources

Troubleshoot and resolve customer issues or escalate to appropriate teams when necessary

Maintain detailed records of customer interactions, feedback, and resolutions

Follow communication procedures, guidelines, and policies

Identify customer needs and help them use specific features or services

Proactively engage with customers to ensure satisfaction and retention

Contribute to team efforts to improve customer service processes

Qualifications:
High school diploma or equivalent (Associates or Bachelors degree is a plus)

Previous experience in a customer service or support role preferred

Excellent communication and interpersonal skills

Ability to remain calm and professional under pressure

Strong problem-solving skills and attention to detail

Comfortable using customer support software, CRM systems, and basic office tools

A positive attitude and a genuine desire to help others

Work Environment:
Full-time or part-time

On-site, remote, or hybrid depending on company needs

Fast-paced and team-oriented work environment