Customer Success Specialist

Are you ready to launch your career with an industry-leading business-to-business media and marketing solutions company?

We are seeking enthusiastic and driven individuals to join our remote team as Customer Success Specialists. This is your opportunity to be part of a forward-thinking organization that prioritizes innovation and customer satisfaction.

What You'll Do:

• Take charge of a diverse portfolio of enterprise clients, ensuring their success and satisfaction with our cutting-edge marketing solutions.

• Collaborate with our talented sales teams to unlock the full potential of customer relationships through strategic insights and tailored recommendations.

• Monitor campaign performance against key objectives, advocating for our customers' success by partnering with internal operations teams.

• Drive transformation within our sales team by sharing the latest trends in B 2B marketing and lead generation strategies.

• Identify new sales opportunities and nurture leads, guiding them through their journey with us.

• Engage in account management, including upselling opportunities to enhance client value and experience.

• Occasional travel may be required for exciting events and collaborations.

What We're Looking For:

• A minimum of 3 years of experience in a customer-facing role, preferably in sales support or customer service within the B2B sector.

• A Bachelor's Degree in a relevant field or equivalent experience showcasing your expertise in marketing or media.

• A strong understanding of modern marketing strategies and technologies tailored for B 2B environments.

• Exceptional communication skills with a proven ability to build relationships and drive engagement.

• A positive, empathetic attitude with a genuine desire to help clients achieve their goals.

• Strong analytical abilities to translate data into actionable insights that benefit our clients.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint, is highly desirable.

If you're eager to elevate your career within an innovative business-to-business media and marketing solutions company, we want to hear from you. Apply now to embark on this exciting journey with us.

FULLY REMOTE

Compensation: up to $23 per hour

Employment Type: Freelance-to-Permanent